This page is provided for transparency about how Pulse operates. It is informational only and has not been reviewed by a lawyer. It is not a substitute for independent legal advice before a public, high-volume launch. Last updated: 2026-08-26.

Refund Policy

Automatic refund if we fail to deliver

If your report generation fails after payment — meaning we could not deliver the report you paid for — our system detects the failure and issues a full refund automatically to your original payment method. You do not need to contact us or request anything. We also send you an apology email once the refund is issued. Please allow 5–10 business days for the refund to appear on your statement, which is standard for card refunds and outside our control once Stripe issues it.

Other refund requests

If a report was delivered successfully but you are not satisfied, or you believe you were charged in error (for example, the wrong tier), contact us and we will review the request manually. We do not currently offer instant, self-serve refunds for these cases — each request is reviewed individually.

Subscriptions

Watch, Pro, and Agency subscriptions are billed monthly. Cancelling stops future billing; it does not automatically refund the current billing period. Contact us to cancel or discuss a refund for a specific billing period.

How refunds are issued

All refunds are issued back to the original Stripe payment method used for the purchase. We cannot issue a refund to a different card, bank account, or payment method.